Overview
All items in our store are made to order, which means we only produce products once an order is placed. Because of this, we do not offer returns or exchanges for issues such as incorrect size, change of mind, or personal preferences.
However, if your item arrives damaged, defective, or incorrect, we’ll make it right.
Damaged or Incorrect Orders
If you receive an item that is:
- Misprinted
- Damaged in shipping
- The wrong item or size due to a production error
Please contact us within 30 days of delivery at orders@hottees.com with:
- A clear photo of the item
- A description of the issue
- Your order number
Once verified, we will issue a replacement or full refund at no additional cost to you.
Non-Returnable Items
Due to the custom nature of our products, the following are not eligible for return or refund:
- Items ordered in the wrong size
- Items you no longer want
- Sale items or gift cards
Processing Refunds
Once your issue is confirmed, refunds will be processed automatically to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or credit card provider.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or credit card account again
- Contact your credit card company
- Contact your bank — processing delays are common
If you’ve done all of this and still haven’t received your refund, contact us at {your email}.
Shipping
There is no need to return the item unless we specifically request it. Please do not ship returns to the manufacturer or to our address unless instructed.
Need Help?
If you have any questions about your order or this policy, feel free to email us at orders@hotees.com.